Privacy Policy

Effective Date: 29th September 2025

Train Time Lichfield Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, attend our events, or visit our website.

1. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, billing address.

Payment information: processed securely by third-party providers (we do not store full payment details).

Event information: registration details, dietary requirements, or accessibility needs.

Photos and videos: if you attend our events, we may capture media for promotional purposes.

Technical data: IP address, browser type, and usage data when visiting our website.

2. How We Use Your Information

We use your information to:

Process event bookings and payments.

Communicate updates about events you’ve registered for.

Send marketing communications (if you’ve opted in).

Improve our services and website.

Comply with legal or regulatory obligations.

3. How We Share Information

We do not sell your personal data. We may share information with:

Service providers (to the extent required to work with payment processors, ticketing platforms, email services).

Venues or vendors (only when necessary for event logistics).

Legal authorities if required by law.

4. Data Retention

We keep your personal data only as long as necessary to provide our services and comply with legal obligations.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.

Opt out of marketing communications.

Withdraw consent for photo/video use.
To exercise these rights, please contact us at michelle@traintimeuk.co.uk

7. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can adjust your browser settings to refuse cookies if preferred.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Train Time Lichfield Ltd
michelle@traintimeuk.co.uk
31 Baker Way, Lichfield, Staffordshire, WS14 9GA